Refund policy

Returns Process

1.      A return needs to be logged with GLAZED within 2 business days of receipt by the customer, by sending the return details to (NEED AN EMAIL)  A detailed description of the goods that need to be returned, the reason for the reason and the original invoices need to be sent with the email.

2.      GLAZED will respond to the request for return within 3 business days.

3.      If it is initially determined that the return is potentially a valid return, the customer will be responsible to courier the return items back to GLAZED at their own cost.

4.      7 Business days after receiving the items marked for return by GLAZED, GLAZED will determine, in its sole and absolute discretion, whether a refund is issued or whether the product is replaced.

5.      Only items that have a material defect will be considered for return. Material Defects are defects that exclude but are not limited to the following: differences in colour between the item displayed on our website and the final colour after application and finishing, Marbling, Incorrectly ordered sizes, colours or products, improper use or application of any product, applying product incorrectly, applying product without the necessary training and qualification to do so, failure to adhere to common standards in the industry, applying product to natural nails that have any form of condition or disease whose contra-indications clearly state that no product should be applied, any changes of defects to the Young Nails products that occur as a result of mixing different brands of products.

6.      Where it is determined in the sole and exclusive discretion of GLAZED that a refund is applicable a minimum of a 25% handling fee will be applied to the refund.

7.      Refunds will only be in the form of online store vouchers.

2. Warranty on Electronic Products such as UV LampYour warranty covers the normal use of the product for the purpose it was intended for, for 6 months from the date of purchase.
Normal wear and tear on the product is to be expected.

UV Lamps - The warranty does not extend to or cover the following:1. Normal wear and tear due to usage. A UV Lamp is fitted with LED lights which will, over the course of its normal use, deteriorate and diminish over time.
2. Any damage to the surface parts caused by improper use or cleaning.
3. Damage to the display unit caused by cleaning or wiping with any chemical or solvent or liquid
4. General marks caused by use such as get paints within the lamp or on top of the lamp
5. Any damage caused by electrical systems such as power surges and spikes

PRODUCT AGEING

1. Customers may not claim a refund or replacement of any product after 5 calendar days of the product being received by the customers
2. Customer must ensure that all products are stored in an environment that is cool, dry and away from any form of sunlight whatsoever
3. Customers may not claim any refund or replacement for product that have been impacted by ageing and/or improper storage.